Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) are a legally binding agreement between you (the individual or business using the Services) and Maxx Shop Systems LLC (“we,” “us,” or “our”).

By creating an account, signing up, accessing the website, or using ShopMaxx or related Maxx Systems products (collectively, the “Services”), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or shop, you represent that you have authority to bind that organization, and “you” includes that organization.

Electronic records. You agree that electronic click-through (checkbox + “I agree”), in-product notices, and email satisfy any legal requirement that an agreement be in writing. We record the Terms version, user, shop, and time of acceptance.

1A. How you accept (new and existing users)

New shops accept these Terms at signup (checkbox) and, if needed, again in the app on first login. Existing shops and PIN users will see a one-time in-app agreement when this version takes effect. You must accept to keep using ShopMaxx. Each user who logs in accepts for their own use; the shop owner also binds the business.

If we publish a new material version, we will require a new accept. We will not treat “you kept using the site” as enough for a material change.

2. The Services

Maxx Shop Systems LLC provides software and related tools for shops and manufacturers, including:

• ShopMaxx — work orders, inventory, time tracking, billing workflows, records, settings, and related shop-floor features;
• Maxx — the in-app assistant that can research trades and create shop data on your signed-in account only;
• FleetMaxx — a separate paid product (equipment / fleet), when unlocked for your account;
• Marketing website, account signup/login, Owner support, and optional Stripe billing;
• Optional mobile/client apps and future products (for example QuoteMaxx) when offered under these Terms or a separate agreement.

Features available to you depend on your plan / tier, permissions, and configuration. We may add, change, or remove features with reasonable notice when practical; critical security updates may ship without prior notice.

Private / self-hosted installs: If you run ShopMaxx on your own hardware or private server, you remain responsible for that environment (network, backups, access control, uptime). These Terms still apply to the software license and your use of Maxx Systems branding, accounts, and support unless a signed enterprise agreement says otherwise.

3. Accounts & security

• You must provide accurate registration information (shop name, email, login credentials).
• You are responsible for all activity under your account and for keeping PINs, passwords, and owner keys confidential.
• Notify us promptly at info@maxxshopsystems.com if you suspect unauthorized access.
• We may suspend or restrict accounts that appear compromised, abusive, non-paying (when billing applies), or in violation of these Terms.
• Admin users are responsible for managing shop users, roles, and permissions inside ShopMaxx.

4. Plans, tiers, trials & billing

4.1 Plans

ShopMaxx is offered in tiers (for example Base, Standard, Pro, Pro+) with different features and limits (jobs per month, users, modules such as Punch I/O, QuickBooks, remnants, etc.). Current marketing descriptions are on our website; the live license/entitlement system controls what your account can use.

4.2 Prices

List prices may be shown on the website and can be changed by us (or customized for a shop by the owner console). Changes to list prices typically apply to new purchases or renewals; we will not retroactively change a price already paid for a closed period without notice as required by law.

4.3 Payment

When online billing is enabled, you authorize us (and our payment processor) to charge the fees for your selected plan on a recurring basis until canceled. Taxes may apply. Failed payments may result in suspension after notice.

4.4 Beta / charges disabled

During beta or promotional periods we may allow signup and use without collecting payment. That does not waive future fees when billing is turned on, except as we expressly state in writing.

4.5 Refunds

Unless required by law or we agree in writing, fees are generally non-refundable. If you believe you were charged in error, contact us within 30 days. Full details — including how to request a refund and examples of refundable vs non-refundable charges — are in our Refund & Cancellation Policy.

4.6 Cancellation

You may cancel renewal or request account closure by contacting us (or using in-app / Account cancel controls when available). Upon cancellation or non-renewal, access typically continues through the end of the paid period (or sooner if the account is suspended for breach). Export important data before closing your account. See the Refund & Cancellation Policy for steps and effects of canceling.

5. License to use ShopMaxx

Subject to these Terms and your plan, Maxx Systems grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for your internal business operations.

You may not:

• Copy, modify, distribute, sell, lease, or reverse engineer the software except to the extent such restriction is prohibited by law;
• Remove or obscure proprietary notices, watermarks, or branding;
• Use the Services to build a competing product using non-public aspects of our software;
• Share one account across unrelated businesses in a way that bypasses plan limits without our consent;
• Circumvent license, tier, or security controls.

All rights not expressly granted are reserved by Maxx Systems. ShopMaxx, Maxx Systems names, logos, and product marks are our trademarks.

6. Your content & customer data

• You own the shop data you enter (jobs, customers, inventory, files, etc.) (“Customer Data”).
• You grant us a limited license to host, process, backup, and display Customer Data only as needed to provide and secure the Services, and as described in our Privacy Policy.
• You represent that you have the right to upload Customer Data and that it does not violate law or third-party rights.
• You are responsible for the accuracy of Customer Data and for your compliance with laws that apply to your shop (including how you handle your own end-customers’ information).
• We do not claim ownership of your Customer Data.
• Tenancy. Your jobs, inventory, customers, settings, and Maxx-built pages stay on your shop account. We do not use one shop’s data to run another shop. You will not attempt to access another tenant’s data.
• You should export important records before canceling. We may retain backups for a limited period as described in the Privacy Policy and refund policy.

6A. Maxx (in-app assistant) and other AI

Maxx can create and update work orders, inventory, punches, customers, reminders, shop setups, and shop-owned list pages on the signed-in shop only. Maxx cannot change another account, Owner Console, or global data.

• Maxx is a shop tool, not a lawyer, accountant, engineer, or ATF examiner. You remain responsible for what you save and ship.
• Questions you type, and limited shop context needed to answer, may be sent to our AI provider (currently xAI) to generate a reply. Do not paste secrets, card numbers, or unnecessary personal data into chat.
• We may refuse and log (for Maxx Systems review) requests that appear illegal under applicable law, or that ask for a feature your plan does not include. We do not provide how-to assistance for crime.
• Licensed firearm, NFA, or explosives shop work is allowed when you self-attest the matching credential (see below). That is not a crime flag.
• We do not sell your chat transcripts. We do not use your shop jobs to train public third-party models as a product offering.
• When you apply a work order type or shop setup, we may keep an anonymous recipe (step names and field labels, not your shop name, jobs, customers, or files) so Maxx can start closer to the mark for another shop in the same trade.

6B. Firearms, NFA, explosives, and other licensed trades

Some shops (for example an FFL 07 with SOT class 2) legally manufacture firearms or NFA items. ShopMaxx is software. We do not issue licenses, we do not call ATF.gov / eZ Check, and we do not verify SOT or FEL. If you enter an FFL type, SOT class, FEL/FEP, or a non-US credential in Settings or via Maxx, that is a self-attestation stored on your account so the product treats licensed work as ordinary shop work.

• You represent that any credential you attest is valid, current, and covers the work you record in ShopMaxx.
• You remain solely responsible for ATF, ITAR, state, and local compliance, forms, books, and transfers.
• A license does not authorize crime. You will not use the Services to evade the law, to manufacture for a prohibited person, to convert a firearm illegally, or to plan a criminal explosive device.
• We may refuse, flag, or suspend use that appears to be criminal circumvention even if a credential is on file.

6C. Export control and ITAR

You are responsible for whether data you store (drawings, specs, part numbers, technical data) is export-controlled, including ITAR or EAR. You will not use ShopMaxx to export controlled technical data to unauthorized persons. We are not your empowered official.

7. Acceptable use

You agree not to use the Services to:

• Violate any law or regulation (including firearms, explosives, tax, fraud, or export law);
• Infringe intellectual property or privacy rights;
• Transmit malware, attempt unauthorized access, or disrupt the Services;
• Harass, abuse, or harm others;
• Spam or send unsolicited bulk communications through our systems;
• Misrepresent your identity, affiliation, or licenses;
• Share PINs or owner keys outside your shop, or use one seat to bypass plan limits for unrelated businesses;
• Circumvent license, tier, or security controls;
• Overload or probe our systems beyond normal use (except authorized security testing with our written permission).

We may investigate and suspend or terminate access for violations, and we may keep a record of Maxx flags for security and legal review.

8. Third-party services & integrations

Optional integrations (for example QuickBooks Online, Stripe, AI providers such as xAI, and email) are provided by third parties. Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party outages, data handling, or changes to their APIs. You authorize us to exchange data with integrations you connect.

9. Beta, pre-release & “as available”

Features labeled beta, preview, or experimental may be incomplete, change without notice, or be withdrawn. They are provided as is for evaluation. Do not rely on beta features as your sole system of record without your own backups.

10. Intellectual property

The Services, software, documentation, design, code, and branding are owned by Maxx Systems and its licensors. Feedback you provide may be used by us to improve products without obligation to you.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAXX SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that data loss will never occur. You are responsible for appropriate backups of critical shop data, especially on private-server installs.

ShopMaxx is a business tool. It is not a substitute for professional accounting, tax, legal, engineering, or firearms-compliance advice. You remain responsible for invoices, taxes, safety, licensed manufacturing, and compliance in your operations.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAXX SYSTEMS AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID US IN THAT PERIOD.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

13. Indemnification

You will defend and indemnify Maxx Systems against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Data; (b) your use of the Services in violation of these Terms or law; (c) disputes between you and your customers or employees; or (d) your misuse of integrations.

14. Term, suspension & termination

These Terms apply while you use the Services. We may suspend or terminate access immediately for material breach, non-payment, legal risk, or abuse. You may stop using the Services at any time. Sections that by nature should survive (including IP, disclaimers, liability limits, indemnity, and governing law) will survive termination.

15. Governing law & disputes

These Terms are governed by the laws of the State of Oregon, USA, without regard to conflict-of-law rules, unless a mandatory law in your jurisdiction requires otherwise.

Before filing a formal claim, you agree to try to resolve disputes by contacting info@maxxshopsystems.com. Courts located in Oregon will have exclusive jurisdiction, except where prohibited by law or where small-claims court is available.

If your primary place of business is elsewhere and you need a different governing-law clause for enterprise use, contact us for a written agreement.

16. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page, bump the version stamp, and require in-app acceptance for material changes. Continued use after you click I agree constitutes acceptance of that version.

17. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement for the Services unless a signed written contract says otherwise.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures due to events beyond reasonable control.
• Notices. We may notify you via email, in-product messages, or the website. You may notify us at info@maxxshopsystems.com.

18. Contact

Maxx Shop Systems LLC
Email: info@maxxshopsystems.com
Web: https://maxxshopsystems.com

Privacy Policy · Refunds & Cancellation · Home · Sign up · Account